SERVICE AND USAGE AGREEMENT

IMPERIAL HOSTING

Last Updated: 01/29/2025

This Service and Usage Agreement ("Agreement") is entered into between Imperial Hosting ("Provider," "we," "us," or "our") and the customer ("Client," "you," or "your"). By using our services, you agree to comply with the terms outlined in this Agreement.

1. SERVICES PROVIDED

1.1 Hosting Services – We provide game server hosting, virtual private servers (VPS), dedicated servers, and other related services. 1.2 Support – We offer technical support for server-related issues but do not provide coding, scripting, or third-party software assistance unless explicitly stated. 1.3 Service Availability – We strive to maintain a 99.9% uptime but do not guarantee uninterrupted service due to maintenance, upgrades, or unforeseen technical issues.

2. ACCOUNT REGISTRATION AND SECURITY

2.1 Registration – You must provide accurate and complete information when signing up for our services. 2.2 Security – You are responsible for maintaining the confidentiality of your account credentials. Any unauthorized activity under your account is your responsibility. 2.3 Account Termination – We reserve the right to terminate accounts that violate our policies.

3. ACCEPTABLE USE POLICY

3.1 Prohibited Activities – You agree not to use our services for:

• Illegal activities, including but not limited to fraud, hacking, or distributing malware.

• Hosting offensive, hateful, or discriminatory content.

• Excessive resource consumption that impacts server performance. 3.2 Resource Abuse – Excessive CPU, RAM, or bandwidth usage that negatively impacts other clients may result in service limitations or termination. 3.3 Third-Party Software – You are responsible for ensuring all software installed on your server complies with licensing agreements.

4. PAYMENTS AND BILLING

4.1 Pricing – All pricing is listed on our website and is subject to change. 4.2 Billing Cycle – Payments are due at the start of each billing cycle. Services will be suspended if payment is not received within 48 hours of the due date. 4.3 Refunds – Refunds are only issued at our discretion and are typically not available for services that have already been rendered. 4.4 Chargebacks – Initiating a chargeback will result in immediate account suspension and possible legal action.

5. SERVICE TERMINATION

5.1 Voluntary Termination – You may terminate your service at any time by providing written notice. 5.2 Involuntary Termination – We reserve the right to terminate your service without prior notice if you violate our terms. 5.3 Data Responsibility – You are responsible for backing up your data before termination. We are not liable for lost data upon account closure.

6. LIABILITY AND DISCLAIMERS

6.1 No Warranty – Our services are provided "as is" without any warranties, express or implied. 6.2 Limitation of Liability – We are not responsible for any damages, including data loss, downtime, or lost revenue resulting from service disruptions. 6.3 Indemnification – You agree to indemnify and hold us harmless from any claims or damages resulting from your use of our services.

7. MODIFICATIONS TO AGREEMENT

7.1 Changes – We may update this Agreement at any time. Continued use of our services constitutes acceptance of the modified terms. 7.2 Notification – We will notify users of significant changes via email or website announcements.

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Arizona. Any disputes shall be resolved in the courts of Arizona.

9. CONTACT INFORMATION

For any questions or concerns regarding this Agreement, please contact us at [email protected].

By using Imperial Hosting services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

PERSONAL DATA AND GENERAL CONFIDENTIALITY AGREEMENT

IMPERIAL HOSTING

Last Updated: 01/29/2025

This Personal Data and General Confidentiality Agreement ("Agreement") is entered into between Imperial Hosting ("Provider," "we," "us," or "our") and the customer ("Client," "you," or "your"). This Agreement governs the collection, use, storage, and confidentiality of personal and sensitive information related to our services.

1. DEFINITIONS

1.1 Personal Data – Any information that can identify an individual, including but not limited to name, email, billing details, and IP address. 1.2 Confidential Information – Any non-public information, including customer data, business operations, security measures, and proprietary technology. 1.3 Processing – Any operation performed on Personal Data, such as collection, storage, transfer, or deletion.

2. DATA COLLECTION AND USE

2.1 Types of Data Collected – We collect Personal Data necessary for account registration, payment processing, and service improvements. 2.2 Purpose – Personal Data is used solely for providing and improving our services, account management, and security enforcement. 2.3 Data Retention – Personal Data is stored only as long as necessary to fulfill its intended purpose, after which it is securely deleted.

3. CONFIDENTIALITY OBLIGATIONS

3.1 Non-Disclosure – Neither party shall disclose any Confidential Information to third parties without prior written consent. 3.2 Security Measures – We implement industry-standard security practices to protect Confidential Information from unauthorized access or breaches. 3.3 Exceptions – Confidential Information may be disclosed if required by law, provided that reasonable notice is given to the affected party.

4. DATA SECURITY

4.1 Encryption – Personal Data is stored and transmitted using encryption protocols. 4.2 Access Control – Only authorized personnel have access to Confidential Information. 4.3 Incident Response – In case of a data breach, affected users will be notified promptly with details and remedial actions.

5. THIRD-PARTY DATA PROCESSING

5.1 Subprocessors – We may engage third-party service providers to process Personal Data, ensuring they comply with equivalent data protection standards. 5.2 Data Transfers – If data is transferred outside of your jurisdiction, we ensure that appropriate safeguards are in place.

6. USER RIGHTS

6.1 Access and Correction – You have the right to request access to and correction of your Personal Data. 6.2 Deletion Requests – You may request the deletion of your Personal Data, subject to legal and contractual obligations. 6.3 Objection to Processing – You may object to the processing of your Personal Data for specific purposes.

7. TERMINATION AND DATA DELETION

7.1 Account Termination – Upon account closure, all Personal Data will be securely deleted unless retention is required by law. 7.2 Confidentiality Obligations – The obligations of confidentiality shall survive termination of this Agreement.

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Arizona. Any disputes shall be resolved in the courts of Arizona.

9. CONTACT INFORMATION

For any inquiries regarding this Agreement or data-related concerns, please contact us at [email protected].

By using Imperial Hosting services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.